Service Director

Our client is a global leader in innovative technology-driven solutions that help organisations communicate, connect, and operate more efficiently. Serving sectors such as corporate, government, healthcare, and entertainment, they specialise in audiovisual integration, media technologies, and managed services. They are committed to delivering excellence, innovation, and long-term value to their clients.

Our client is a global leader in innovative technology-driven solutions that help organisations communicate, connect, and operate more efficiently. Serving sectors such as corporate, government, healthcare, and entertainment, they specialise in audiovisual integration, media technologies, and managed services. They are committed to delivering excellence, innovation, and long-term value to their clients.

Role Overview

The Service Director will lead the strategic and operational delivery of the company’s services across the EMEA region. You will work closely with sales and executive teams to align regional performance with global objectives, oversee key service streams, and manage customer experience through internal teams and third-party service providers.

Key Responsibilities

• Collaborate with sales to drive go-to-market service strategy and revenue growth.

• Support RFP processes, shape deal strategy, and attend post-bid presentations.

• Develop and execute tailored regional service strategies.

• Ensure smooth integration of corporate initiatives within regional operations.

• Lead service delivery across engineering teams, customer success, and on-site personnel.

• Engage key stakeholders across regional and corporate teams to align objectives.

• Define KPIs and monitor performance across service functions.

• Identify opportunities to improve operational workflows and service efficiency.

• Mentor and lead service teams to drive innovation and accountability.

• Manage third-party service partners to maintain delivery quality across the EMEA region.

Candidate Requirements

• Proven experience in service operations and commercial leadership, ideally in AV, IT, or technical services.

• Strong strategic thinking and experience in aligning regional execution with corporate goals.

• Deep knowledge of field service engineering, customer support, and outsourced service models.

• Confident leader with excellent interpersonal and communication skills.

• Experience managing partner-delivered services across multiple regions.

What’s on Offer

• Private healthcare from day one (with option to include family)

• 22 days annual leave + opportunity to purchase 5 additional days

• Annual Specsavers voucher and flu jab

• Employee Assistance Program

• Cycle to Work Scheme

• Electric car charging on-site

• Regular team events and socials

• Pension scheme