Technical Lead and Solution Design Manager

A pioneer in In-Store Digital Engagement solutions is seeking an experienced Technical Lead and Solution Design Manager for its UK branch. This role is integral to the company's mission of enhancing customer journeys through innovative digital solutions in the retail industry.

Why Consider This Role?

Joining means becoming part of a global leader in digital innovation within the retail industry. With a presence in multiple countries and a network of over 50,000 installations worldwide, offers a dynamic and international working environment. The role promises a competitive salary aligned with experience and market standards, alongside the chance to work with a passionate and talented team. Additionally, the hybrid working policy provides flexibility, ensuring a balanced professional and personal life.

Key Responsibilities:-

• Consult with clients, both face-to-face and remotely, to define project requirements.
• Manage and coordinate technical design phases to meet customer needs.
• Proactively activate resources to achieve project goals.
• Engage with internal teams, including Software Development, Delivery, and Content Production, for seamless project integration.
• Collaborate with the Sales team on proposals, ensuring cost-effective and well-designed solutions.
• Maintain and coordinate relationships with various stakeholders.
• Design, suggest, test, and implement new solutions.
• Provide remote and onsite support for installations.
• Produce technical documentation and manuals.
• Lead a small, focused team, ensuring professional conduct from initial meeting to project conclusion.
• Stay aligned with market trends, competitors, and internal strategies.

Essential Skills:-

• Minimum of 3 years of experience with an AV System Integrator.
• Strong decision-making and client communication skills.
• Ability to coordinate and maintain relationships with clients, stakeholders, and internal teams.
• Exceptional organisational skills to manage multiple projects simultaneously.
• Expertise in digital and interactive Audio/Video Hardware and Software, including LED, LFD screens, and content management systems.
• Proficiency in Microsoft Office tools, especially Excel, Word, and PowerPoint.
• Basic knowledge of networking (LAN/WAN, VPNs, Firewalls) and fundamental understanding of Mechanical and Electrical engineering.
• Experience in Small Scale Audio Design and Commissioning.
• Skilled in creating technical proposals, diagrams, and presentations.
• Strong problem-solving abilities to address customer complaints and implement effective resolutions.

Desirable Skills:-

• Experience with Autocad, Visio (or similar), Solidworks.

This role is perfect for a solutions-driven individual with strong technical expertise and the ability to collaborate across teams and external partners. If this sounds like the next step in your career, consider joining and contribute to shaping the future of in-store digital engagement.