Field Service Engineer

We are a growing technology company specialising in audio-visual communication and collaboration solutions. Due to continued expansion, we are seeking a motivated and technically skilled AV Field Service Engineer to support the ongoing success of our service operations.

We are a growing technology company specialising in audio-visual communication and collaboration solutions. Due to continued expansion, we are seeking a motivated and technically skilled AV Field Service Engineer to support the ongoing success of our service operations.

Our service engineers play a critical role in maintaining client confidence by delivering fast, professional, and effective technical support. This role suits someone who enjoys troubleshooting, learning new technologies, and staying calm under pressure while solving real-world technical problems.

Key Responsibilities

The AV Field Service Engineer will typically be responsible for:

• Providing on-site and remote AV and VC support to clients, primarily across London with occasional UK and European travel.

• Responding to incidents via phone, email, video conferencing, and remote access tools.

• Supporting delivery of contractual service levels, including response and resolution times.

• Diagnosing, troubleshooting, and resolving issues across AV and collaboration platforms including (but not limited to):

  • Control systems

  • Audio DSP and networking

  • Video conferencing platforms

  • Room control and collaboration tools

• Developing strong product and technology knowledge and applying this in the field.

• Delivering ad-hoc end-user training to ensure correct system usage.

• Producing and maintaining accurate service and commissioning documentation.

• Performing scheduled preventative maintenance visits and recording findings.

• Identifying opportunities for system improvements, upgrades, or additional works and communicating these internally.

• Supporting continuous improvement of service processes.

Working With the Wider Team

• Collaborating closely with engineering, commissioning, logistics, sales, and service teams.

• Using company systems for ticketing, CRM, reporting, and collaboration.

• Supporting handover from installation and commissioning teams.

• Assisting and mentoring junior engineers.

• Coordinating equipment, spares, returns, and replacements with logistics teams.

• Working with administrative and HR teams regarding welfare, training, and performance.

Personal Attributes

The successful candidate will demonstrate:

• A proactive and reliable team-focused attitude.

• Strong customer-service and communication skills.

• High attention to detail and professional conduct.

• A commitment to health & safety compliance.

• Punctuality and dependable time management.

• A professional appearance when representing the company.

Package Overview

The role includes a competitive employment package, which may include:

• Competitive basic salary

• Car allowance

• Overtime scheme

• Pension scheme

• Private healthcare and insurance benefits

• Approximately five weeks’ annual leave (including holiday period allocations)