Head of Customer Success - UK / Germany / EU based

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Are you looking for a role where you can lead a world-class team and make a significant impact from day one? As the Head of Customer Success, you will be at the forefront of delivering exceptional end-to-end customer experiences with cutting-edge audio technology. This role offers a unique blend of strategic leadership, technical excellence, and global influence.

Key benefits

- Be part of a pioneering journey in audio technology, working alongside a world-class team.
- Thrive in a motivating environment, tackling challenges with colleagues from diverse backgrounds.
- Enjoy a competitive salary, an attractive company pension scheme, and 30 days of annual leave.
- Benefit from flexible working hours, a flexible working-from-home policy, and opportunities for global travel
- Receive an annual budget dedicated to your individual professional growth.

Role and Responsibilities

As a Strategic Leader
- Scale a world-class team to deliver exceptional results for client projects globally.
- Establish technical excellence with commercial awareness, ensuring maximum value for clients.
- Build a strong reputation for implementing best practices to achieve optimal product performance.
- Drive top-line growth through technical sales excellence and value-driven solutions.
- Collaborate with peers in Sales, Business Development, and Marketing as a key member of the commercial leadership group.
- Provide market insights and contribute to business and financial planning for rapid scaling.
- Champion customer experience to grow market adoption.

As a Team Manager

- Directly manage four CS team leads: Applications, Field-Engineering, Education, and Project Management.
- Oversee departmental strategy and execution with clear targets and performance metrics.
- Maintain budgetary and resourcing oversight.
- Define and oversee global expansion of the application department across Europe, the Americas, the Middle East, and the APAC regions.
- Ensure team capabilities support both direct and indirect business needs.
- Foster a culture of sharing, learning, and continual improvement within the CS team.

Skills and Experience Required

We are ideally looking for -

- Minimum of 10 years in the AV industry with experience in managerial roles. A diverse range of industry experience and network is advantageous.
- Demonstrable expertise in live events, virtual acoustics, system design, spatial audio, networking, and associated technologies.
- Strong leadership qualities with a proven track record of leading specialist engineers and practitioners.
- Excellent communicator at all organisational levels and with external clients, including executive level.
- Highly competent organiser with a results-focused approach.
- Strong analytical skills with an interest in understanding different customer groups and their needs.
- Ability to translate strategic objectives into actionable plans for the CS team.
- Willingness to travel up to 30% to meet customers and partners, and attend major trade shows and events.

Join the team and lead the charge in revolutionising the audio industry. Apply now to embark on this exciting journey.

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Head of Customer Success - UK / Germany / EU based

UK | Permanent |